Senior Software Engineer - Cloud Infrastructure Engineering
Part of the Service Discovery team, supporting the Cisco Security Cloud: a global, cloud-delivered, integrated platform that secures and connects organizations of any shape and size (840,000 networks, 67 million mailboxes, and 87 million endpoints - and counting!).
- Developed a Cisco Webex Chatbot with an embedding model that enhances team operations by automating deployment requests, generating infrastructure configurations, providing documentation direction, and managing issue tracking.
- Implemented Terragrunt in Jenkins CI/CD, optimizing the team's infrastructure deployment workflow for increased efficiency and reliability.
- Enhanced performance testing for Consul servers and clients, contributing valuable insights and implementing improvements to the testing methodology, resulting in optimized system reliability and responsiveness.
- Proactively addressed and resolved diverse issues within Consul, Terraform, AWS, and Kubernetes during on-call rotations, showcasing a robust troubleshooting skill set and ensuring continuous system reliability.
- Received 10 recognition awards for exceptional performance.
- Established comprehensive performance testing for edge computing solutions, including test case creation, pipeline automation, documentation, and execution of over 20 tests across multiple environments.
- Updated on-call onboarding guides and operational runbooks for improved clarity and usability.
- Created a collaborative communication platform to enhance team visibility and cohesion.
- Led the design and implementation of an innovative project in the last quarter, driving forward strategic initiatives.
- Contributed significantly to meeting tight compliance deadlines for SOC2 evidence collection.
- Managed complex deployments and releases for service discovery platforms, ensuring major upgrades with no service interruptions through thorough testing and stakeholder coordination.
- Joined the on-call rotation within one month of hire, resolving over five incidents, demonstrating rapid adaptation and problem-solving skills.
- Supported infrastructure buildouts and service expansions, aligning with team goals and business requirements.
- Transformed release scheduling and deployment timelines with automation, reducing processes from a full day to seconds.
- Crafted an automation pipeline for real-time documentation updates upon code revisions, facilitating a GitOps workflow.
- Pioneered the development of parallel deployment strategies, minimizing update rollout times across a network of over 80 data centers.
- Reorganized a version control system's structure to reduce operational overhead and address legacy code issues.
- Enhanced security in deployment pipelines by implementing the principle of least privilege.
- Set up health notifications for system reliability engineering teams, streamlining member account setups for monitoring services.
- Formulated an advanced process to replace load balancers in production environments without any service downtime.
- Introduced new integration plugins and optimized cloud resource management, resulting in substantial cost savings.